Customer Support Agent (w/m/x)

Francotyp-Postalia Holding AG / Berlin

„We are the start-up with 95 years of experience“:

The FP Group, headquartered in Berlin, has been the expert in secure mail business for 95 years.
We worked hard to become one of the foremost suppliers in the world of mail processing equipment.
Now, we also offer digital solutions in communication and related areas. Our customers are more than 200,000 satisfied businesses and government agencies, all over the world.

We are expanding the international team of our new Shared Service Center in northern Berlin Area

(full-time or part-time). Join us as a

Customer Support Agent (w/m/x)

Francotyp-Postalia Holding AG / Berlin


  • Created with Sketch. Customer service for the Netherlands and Belgium based on product information of FP franking machines and other products and services.
  • Created with Sketch. Work directly with our customers and dealers to resolve their issues on the phone, via e-mail or chat (based on standardized Solution Catalog).
  • Created with Sketch. Help customers with their invoice, delivery or local post related issues.
  • Created with Sketch. Document incidents and their resolutions.
  • Created with Sketch. Address outstanding Accounts Receivable issues with our customers.
  • Created with Sketch. Common administrative issues.


  • Created with Sketch. You are confident to communicate in Dutch or French language. In addition you speak German or English as your second language.
  • Created with Sketch. You have a commercial professional education or experience in a commercial environment.
  • Created with Sketch. You are experienced in using common MS-Office-Products.
  • Created with Sketch. You have a customer focused, structured and reliable attitude, and you appreciate working in a team.


  • Created with Sketch. You are part of a motivated and dynamic team supporting our company’s growths.
  • Created with Sketch. You work in a performance oriented company culture that combines both, internationality and SMO.
  • Created with Sketch. We support you with onboarding and training to start into your new role.

Be a part of our team and shape FP´s transformation together with us! We are looking forward to receive your job application via e-mail.


Francotyp-Postalia Holding AG

Kerstin Behrendt
Prenzlauer Promenade 28
13089 Berlin